Tucked just behind Henley Beach, sits Royal Copenhagen, a beloved ice cream shop in this food savvy community. Known for miles around for its signature ice creams, freshly made donuts, and waffles, this cozy spot serves both locals and tourists seeking sweet treats and a laid-back atmosphere.
During the bustling summer months, Royal Copenhagen sees a mad rush of visitors, eager to enjoy their desserts by the beach. With seating for about 20 people, the shop radiates friendly vibrancy. "It’s bright and welcoming, with the smell of fresh donuts in the air and a constant flow of music and friendly chatter," describes Jessica Dixon, Owner of Royal Copenhagen Henley Beach who has been working here for nearly a decade.
To handle the seasonal surges in customer traffic, Royal Copenhagen turned to Oolio's POS solutions, a platform proven to enhance both staff efficiency and the overall guest experience. Built to enable faster transaction processing, ease of use and seamless staff training - essential when you have rotating team members, - Oolio has become an integral part of their operations.
Their challenge
In a fast-paced consumer-focussed environment like Royal Copenhagen, where hundreds of ice creams and fresh donuts are served daily, efficiency and reliability are critical in their POS solutions. Before switching to Oolio, the store relied on an older system that couldn’t keep up with their high-volume sales.
Jessica shared that their previous system, was simple (which they liked) but increasingly slow and unreliable, which led them to search for a POS solution that could meet their growing needs, especially during peak summer seasons.
Why Oolio?
Royal Copenhagen needed a POS system that was easy to use for their largely young and rotating staff, quick to process transactions, and capable of handling high sales volumes without crashing. They also wanted to reduce their merchant fees without compromising service, a core component of our offering. Oolio ticked all these boxes for them, so Jessica and her team knew that this was the right solution.
Jessica highlights that Oolio’s user-friendly interface made it an easy transition, even for their younger employees, many of whom are under 20 and in their first jobs. “It’s so easy to use, and it’s just so handy having customer support ready at your fingertips to help, no matter what day it is,” she explained.
With Oolio, they found a system that could process transactions faster and more reliably, reducing the stress of handling high volumes during busy summer periods.
Key features they needed
1. Seamless payment integration - Oolio Pay
Jessica tells us one of the standout features for Royal Copenhagen has been Oolio Pay. Previously, the staff had to manually input EFTPOS transactions, which slowed down sales, particularly during rush hours, which therefore impacted their bottom line. The integration of Oolio POS and pay has eliminated those inefficiencies, freeing staff to serve more customers, more quickly. “Having such an up-to-date EFTPOS terminal that’s integrated with our POS has been amazing,” Jessica noted.
2. Youth-friendly system
The ease of use for young and inexperienced staff is a major advantage that Jessica loves. “Our staff are mostly under 20, and it’s their first job,” Jessica said. Oolio's intuitive design means that new hires can quickly learn the system without hours of training by Jessica. This has been especially helpful during the busy summer period when they have a rotating staff of seasonal workers as it both ensures new recruits can get started quickly and that Jessica is not required to take significant time from other responsibilities on an ongoing basis.
3. Reliable customer support
Royal Copenhagen has benefited from Oolio's customer support. Whether it's troubleshooting a faulty till or reconnecting after a power outage, Jessica noted that the support team has always been responsive and effective. “We had a till that wasn’t working, and within an hour of receiving it back, everything was set up and ready to go,” she recalled, emphasising the quick turnaround and reliability of Oolio’s support services.
4. Cost-effective solution
Since introducing Oolio Pay, Royal Copenhagen eliminated excessive merchant fees associated with other systems. Jessica initially worried about how customers would react to surcharges, but to her surprise, “not a single person has complained.” This cost-saving feature has allowed the business to focus more on growth and less on overhead costs.
5. Features for high-volume sales
For a busy shop like Royal Copenhagen, features like item availability and a quick search bar have been invaluable. “It’s so nice that our staff can just search for 12 hot donuts instead of asking where it is,” Jessica explained.
This reduces transaction times and minimises errors, especially during high-demand periods.
The result
Since adopting Oolio, Royal Copenhagen has seen a noticeable improvement in transaction speed and staff efficiency, resulting in a smoother, more enjoyable experience for both staff and customers. The reliable support, ease of use for inexperienced staff, and cost-effective payment processing have all contributed to a more successful operation, allowing the shop to focus on delivering their delicious ice creams, waffles, and donuts that customers love.
“Oolio makes life so much easier,” she says. “It’s just so handy having customer support ready at your fingertips. It definitely takes the stress out of running a business.”
Royal Copenhagen Henley is a perfect example of how a well-integrated POS system like Oolio can transform a business’s efficiency and customer service.
Whether you’re managing a high-volume ice cream shop or a similar hospitality venue, Oolio provides the speed, support, and simplicity needed to thrive in a competitive industry.
For more information on how Oolio can help y our business, contact us today!
