How Yolk turned one humble bacon and egg roll into a high-volume Brisbane cafe, and used Oolio's POS, kitchen display, and loyalty to keep 500 coffees and 500 burgers a day moving through a single lane.
Yolk started with a simple idea. The team put a humble bacon and egg roll on the blackboard, and people just kept ordering it. From there the concept was clear: build a whole shop around that one roll.
The thinking runs deeper than the menu. A bacon and egg roll takes you back to being a kid. It brings warmth, it brings back memories, and every bite makes you feel happy again. That is the whole point of Yolk. It is about being happy when you eat.
Today Yolk runs as a high-volume cafe in Brisbane, pushing hundreds of coffees and burgers a day for a crowd that keeps coming back for more.
Volume is the whole game. On a busy day the kitchen pushes 500 coffees and 500 burgers, and orders land from every direction at once: the counter, online, and QR codes at the table. At that pace, staff cannot stop to work out where each order came from or count tickets by hand. Every second spent managing the system is a second not spent making food or looking after customers.
Yolk needed a cafe POS system that pulled every channel into one lane, kept the kitchen coordinated under pressure, and let the team focus on the work in front of them.
"When you're smashing out 500 coffees and 500 burgers a day, you need efficiency. You want your workers to focus on what they're doing."
- Yianni Passaris
Yolk runs its front and back of house on Oolio, with the kitchen display system doing the heavy lifting at peak.
The KDS screens sit beside the line and total every order together, so chefs see the full picture at a glance instead of counting each ticket one by one. When one barista or one person is taking orders and the chefs are heads-down in the kitchen, the system captures everything and prints it out. As the operator puts it, it works like another set of hands on the floor.
Online orders, QR codes, and counter orders all feed through one lane into the POS. Workers just keep working. They do not have to think about where an order came from, because it all lands in the same place.
"From online ordering, QR codes, and all channels through that one lane into your POS, workers just keep working. They don't have to worry about where things are coming from, because it's so simple."
- Yianni Passaris
Speed keeps the line moving, but loyalty keeps customers coming back. When people order online they build up points, and Yolk can reach them with birthday rewards, a free item on sign-up, and $10 back when they spend $100.
For Yolk, a loyalty program is not a bolt-on. It is how a bacon and egg roll turns into a community that keeps returning for more.
"We want to build a community that can keep coming back for more. So loyalty is very important to us as well."
- Yianni Passaris
For Yolk, the difference is not just the software. It is the people behind it. When something needs fixing, the operator can sign in and have an answer or a fix within a couple of minutes, mid-shift, without losing momentum on the floor.
That trust has been earned over time. Yolk has worked with Oolio and its sister company for 10 years, and knows the team keeps building and improving in the background.
"I've been working with Oolio and the sister company for 10 years, and I know the people are going to keep working on it. I can't wait to see where Oolio gets to, and I can't wait to be part of the journey."
- Yianni Passaris
With the KDS totalling and coordinating every order, chefs stay focused on output instead of counting tickets, keeping the kitchen moving through peak volume.
One lane for every channel. Counter, online, and QR orders all flow into a single POS, so staff spend their energy on service, not on chasing where orders came from.
A reason to come back. Points, birthday rewards, sign-up offers, and money-back loyalty turn one-off visits into a returning community.
Support that keeps up. Fixes and answers arrive in minutes, mid-shift, from a team the operator has trusted for a decade.
To find out how Oolio can work for your venue, book a demo today and experience the difference for yourself.